Being one of the finest Insurance Brokers in UAE for the past decades, we always strive to ensure that all complaints/feedback from our clients are addressed and astute decisions are taken on all possible circumstances.
We have occupied experienced professionals who can handle your complaints efficiently and help you with the best possible outcome.

We made it Simple!

We understand that lodging a complaint and awaiting the response can be cumbersome. You can now lodge a complaint with us by just a click away CLICK HERE!

Our Promise

We will respond to your complaint within 2 working days from the day we are in receipt of your formal complaint.  We will be allocating one of our team members who would be your point of contact till your complaint is resolved. – Still not resolved? We have all intention to provide exceptional service to our customers and to be unbiased whilst pursuing your complaints against the Insurers or any third party, however, if you are dissatisfied with the outcome of your complaint, you may raise your grievance before the Central Bank. Please take a note of the link to the Central Bank for your dispute resolution:  CLICK HERE.  You may also contact the authority for your general queries at +971 2 691 5555 or email them at contactus@cbuae.gov.ae

iPROMeS:

The Dubai Health Authority has created IPROMES, a dedicated platform designed to help members share their feedback, complaints, suggestions or compliments related to health insurance services in Dubai.

IPROMES plays a key role in ensuring customers receive high-quality healthcare services and supports Dubai’s vision of improving overall satisfaction and service excellence.

You can access the IPROMES platform here: https://www.isahd.ae/Home/Ipromes

For more information, please visit the official DHA website: https://dha.gov.ae/en

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