Being one of the finest Insurance Brokers in UAE for the past decades, we always strive to ensure that all complaints/feedback from our clients are addressed and astute decisions are taken on all possible circumstances.
We have occupied experienced professionals who can handle your complaints efficiently and help you with the best possible outcome.

We made it Simple!

We understand that lodging a complaint and awaiting the response can be cumbersome. You can now lodge a complaint with us by just a click away CLICK HERE!

Our Promise

We will respond to your complaint within 2 working days from the day we are in receipt of your formal complaint.  We will be allocating one of our team members who would be your point of contact till your complaint is resolved.

– Still not resolved?

We have all intention to provide exceptional service to our customers and to be unbiased whilst pursuing your complaints against the Insurers or any third party, however, if you are dissatisfied with the outcome of your complaint, you may raise your grievance before the Insurance authority.

Please take a note of the link to the Insurance Authority for your dispute resolution:  CLICK HERE.  You may also contact the authority for your general queries at 800(IAUAE)42823 or email them at contactus@ia.gov.ae

 

iPROMeS:

Dubai Health Authority has developed a platform for the members to raise their feedback, complaints, suggestion or compliment related to the Health Insurance. A platform aimed to ensure the provision of high-quality services to customers in Dubai and enhance satisfaction and exceed expectations, in line with Dubai vision. Please CLICK HERE! to visit the official page of DHA.

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