We will respond to your complaint within 2 working days from the day we are in receipt of your formal complaint. We will be allocating one of our team members who would be your point of contact till your complaint is resolved.
– Still not resolved?
We have all intention to provide exceptional service to our customers and to be unbiased whilst pursuing your complaints against the Insurers or any third party, however, if you are dissatisfied with the outcome of your complaint, you may raise your grievance before the Insurance authority.
Please take a note of the link to the Insurance Authority for your dispute resolution: CLICK HERE. You may also contact the authority for your general queries at 800(IAUAE)42823 or email them at contactus@ia.gov.ae